top of page

​

Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our English language learning services.

2. Information We Collect

We may collect the following types of information:

  • Personal details (name, email address, phone number, etc.).

  • Payment information for course enrollments.

  • Usage data, including interactions with our platform.

  • Communication records with our support team.

3. How We Use Your Information

Your data is used for:

  • Providing and improving our English learning services.

  • Processing payments and managing subscriptions.

  • Sending updates, course materials, and promotional content.

  • Ensuring platform security and preventing fraudulent activities.

4. Data Protection and Security

We implement strict security measures to protect your data from unauthorized access, disclosure, or misuse.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Payment processors for transaction purposes.

  • Legal authorities if required by law.

  • Third-party service providers who help us operate our platform.

6. Your Rights

You have the right to:

  • Access and update your personal data.

  • Request data deletion.

  • Withdraw consent for marketing communications.

For any inquiries, contact us at [Your Contact Email].

Terms and Conditions

1. Acceptance of Terms

By enrolling in our English language classes, you agree to comply with these terms and conditions.

2. Eligibility

Our services are available to individuals worldwide. Minors must obtain parental or guardian consent before enrolling.

3. Course Enrollment and Access

  • Course access is granted upon successful payment.

  • Any unauthorized sharing or redistribution of course materials is prohibited.

4. User Responsibilities

  • Maintain a respectful learning environment.

  • Use the platform only for personal learning purposes.

  • Avoid any actions that may disrupt or damage our services.

5. Intellectual Property

All course content, including videos, materials, and lessons, remains the intellectual property of our company and cannot be copied or distributed without permission.

6. Termination of Services

We reserve the right to suspend or terminate accounts that violate these terms.

7. Booking and Payment

  • All lessons must be booked in advance through our online scheduling system.

  • Full payment is required at the time of booking to secure your lesson.

  • We accept payments via major credit cards, PayPal, and other listed payment methods.

8. Cancellation and Rescheduling

  • Students may cancel or reschedule a lesson up to 24 hours before the scheduled start time without penalty.

  • Cancellations made less than 24 hours in advance will not be eligible for a refund or rescheduling.

  • In the event of an emergency, exceptions may be considered at the discretion of ProEnglishTutors.com.

9. No-Show Policy

  • If a student does not attend a scheduled lesson, the session will be marked as a no-show, and no refund or rescheduling will be offered.

10. Tutor Cancellations

  • In the rare event that a tutor must cancel a lesson, the student will be offered a rescheduled session at no additional cost.

  • If rescheduling is not possible, a full refund for the session will be issued.

11. Technical Issues

  • Students are responsible for ensuring they have a stable internet connection and functional audio/video equipment.

  • If technical issues arise on the tutor's end, a reschedule will be arranged at no extra cost.

12. Code of Conduct

  • Students must engage respectfully and professionally during lessons.

  • Any inappropriate behavior may result in termination of services without a refund.

Payment Policy

1. Payment Methods

We accept payments through various online payment gateways, including credit/debit cards and PayPal.

2. Subscription and One-Time Payments

  • Subscription-based plans require recurring payments until canceled.

  • One-time payment courses grant lifetime or limited-time access as specified.

3. Refund Policy

  • Refunds are only issued in cases where ProEnglishTutors.com is unable to provide the booked service.

  • Partial refunds may be granted at our discretion in extenuating circumstances.

  • Refunds are issued only under the following conditions:

    • Course access issues not resolved within 7 days.

    • Accidental duplicate payments.

    • Refund requests made within 7 days of purchase.

  • No refunds will be given for completed courses or downloaded materials.

4. Cancellations and Renewals

  • Users may cancel subscriptions at any time.

  • Renewals occur automatically unless canceled before the renewal date.

5. Contact for Payment Issues

For any payment-related concerns, reach out to our support team at [Your Contact Email].

This document serves as our comprehensive policy for Privacy, Terms, and Payment guidelines for our English learning platform. By using our services, you agree to all stated policies.

bottom of page