Intensive IELTSClass A

Cancellation Policy

1. Booking and Payment All lessons must be booked in advance through our online scheduling system. Full payment is required at the time of booking to secure your lesson. We accept payments via major credit cards, PayPal, and other listed payment methods. 2. Cancellation and Rescheduling Students may cancel or reschedule a lesson up to 24 hours before the scheduled start time without penalty. Cancellations made less than 24 hours in advance will not be eligible for a refund or rescheduling. In the event of an emergency, exceptions may be considered at the discretion of ProEnglishTutors.com. 3. No-Show Policy If a student does not attend a scheduled lesson, the session will be marked as a no-show, and no refund or rescheduling will be offered. 4. Tutor Cancellations In the rare event that a tutor must cancel a lesson, the student will be offered a rescheduled session at no additional cost. If rescheduling is not possible, a full refund for the session will be issued. 5. Technical Issues Students are responsible for ensuring they have a stable internet connection and functional audio/video equipment. If technical issues arise on the tutor's end, a reschedule will be arranged at no extra cost. 6. Code of Conduct Students must engage respectfully and professionally during lessons. Any inappropriate behavior may result in termination of services without a refund. 7. Refund Policy Refunds are only issued in cases where ProEnglishTutors.com is unable to provide the booked service. Partial refunds may be granted at our discretion in extenuating circumstances. By booking a lesson with ProEnglishTutors.com, you agree to abide by this policy.

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